Terms of sale and use

This shop is run by Healthcare Launch ("Healthcare Launch", "we", "us"). You can reach us any time:

Email: hello@healthcarelaunch.org

By using this site or buying a product, you agree to these terms, our refund policy, our privacy policy and our disclosures. If you do not agree, please do not buy or use our products. If you buy for a business, you confirm you can accept these terms for it.

We sell digital products: documents, templates, manuals, courses, AI prompt packs and personalized manuals built with your details. They are delivered by email or download. We do not sell or ship physical goods.

You do not need an account to shop. You are responsible for giving us a correct email address so we can deliver your order.

Prices are shown in US dollars. Any sales tax that applies is added at checkout. We may change prices at any time, but a change never affects an order you already placed.

Most products are paid by card through our payment processor. We never see or store your full card number. Some products are sold through a third-party marketplace. For those purchases, the marketplace's own terms also apply.

We may refuse or cancel an order if a product was listed with a clear pricing error or we suspect fraud. If we cancel, you get your money back.

Ready-made files are delivered right after payment or as soon as the platform you bought on releases them. For personalized products, a form opens right after you pay. We build your product from your answers, and the timing shown on the product page starts once you finish that form.

Delivery depends on you completing the form fully and accurately. We are not responsible for mistakes that come from the details you give us, or for delays while a form is incomplete.

Because our products are digital and delivered right away or built to order, all sales are final. We do not offer refunds, returns, exchanges or cancellations. Please read the refund policy to see the few cases where we will fix, resend or refund.

When you buy a product, you get a limited, non-exclusive, non-transferable license for one agency or facility to use it for its own internal business.

You may:

• Edit the files and adapt them to your business.
• Add your own business name and logo.
• Print and share copies inside your own organization, with your own staff.

You may not:

• Resell, share, give away or redistribute the files, in full or in part.
• White label the files or sell them as your own product.
• Upload them to public AI training sets, template marketplaces, file sharing sites or course platforms.
• Use one purchase for a second agency, facility or client. Each additional agency needs its own purchase.

We, or the people who license to us, own the products, the site and everything on it. Your license lets you use the products as described above. It does not transfer ownership. Content you add to your copy stays yours.

Please do not misuse the site. That includes trying to break or overload it, scraping it in bulk, getting around checkout, sending false information, or using our products for anything unlawful or misleading.

Some products work with tools made by other companies, such as word processors or AI assistants, and the site may link to other sites. Those tools and sites have their own terms and privacy rules. We do not control them and are not responsible for them.

Our products are general templates and educational tools. They are not legal, medical, tax, accounting, insurance or regulatory advice. Please read our disclosures.

We do not guarantee that you will get a license, pass a survey or inspection, win a contract, get referrals or clients, or earn any amount of money. Your results depend on many things outside our control.

Before you use any document, you are responsible for reviewing it, adapting it to your business, and confirming current state and federal requirements with your state licensing agency and your own advisors. Rules change, and only those sources can confirm what applies to you today.

To the fullest extent the law allows, our products and site are provided "as is" and "as available", without warranties of any kind, including warranties of fitness for a particular purpose, accuracy, completeness or non-infringement.

To the fullest extent the law allows, Healthcare Launch is not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business. Our total liability for any claim about a product is limited to the amount you paid for that product.

You agree to defend and hold harmless Healthcare Launch from claims, losses and costs (including reasonable legal fees) that come from your use of our products, your breach of these terms, or your violation of any law or anyone else's rights.

If you have a problem with an order, please contact us first. Most problems are fixed quickly. If you file a chargeback or payment dispute for a digital product that was delivered, we may contest it with proof of delivery, and your license to use the product ends when the dispute is filed.

If you break these terms, including the license rules, your license ends right away and you must stop using and delete the files. Sections that by their nature should continue, such as ownership, disclaimers and limits on liability, continue after that.

These terms are governed by the laws of the state where Healthcare Launch is organized, without regard to its conflict of law rules. Any court case about these terms will be brought in the state or federal courts located in the state where Healthcare Launch is organized, unless the law where you live requires otherwise.

Before starting any formal claim, please email us at hello@healthcarelaunch.org and describe the problem. We will try in good faith to work it out with you within 30 days.

We may update these terms. The new version applies from the effective date shown at the top of this page. The terms in place when you placed an order apply to that order.

If any part of these terms is found unenforceable, the rest stays in effect.

These terms, together with the refund policy, privacy policy and disclosures, are the whole agreement between you and us about the site and our products.

Email: hello@healthcarelaunch.org