All sales are final

Every product we sell is digital and is delivered right away or built to order. Because of that, we do not offer refunds, returns, exchanges or cancellations once an order is placed.

This includes orders where you:

• Changed your mind.
• Bought the wrong state or care type.
• Did not use the product.
• Did not complete the personalization form.
• Decided not to open the business, or your plans changed.

We still want you to have what you paid for. We will:

• Fix or resend a file that did not arrive, is corrupted or will not open.
• Correct an error we made in a personalized product, such as a misspelled name you entered correctly.
• Refund a true duplicate charge if you were charged twice for the same product by mistake.

Email hello@healthcarelaunch.org with your order number and a short note about the problem. We reply within 2 business days.

We cannot refund it. But please contact us before you complete the personalization form. We will look at your order and try to help.

Some products check out on a third-party marketplace. Those purchases follow that marketplace's own case and refund process in addition to this policy.

Not sure which product fits? Use the Find my kit advisor or email hello@healthcarelaunch.org before you order. We are happy to help you pick.

Please contact us first if anything is wrong. A chargeback filed for a delivered digital product may be contested with proof of delivery, and it ends your license to use the product. See our terms.

Where the law gives you a consumer right that cannot be waived, that right still applies.

If you are in the EU, the UK or another place with a similar rule: by placing your order you ask us to deliver the digital content right away, and you acknowledge that your right to withdraw ends once delivery begins.

Email: hello@healthcarelaunch.org